Returns & Exchanges & Refund Policy

If you are dissatisfied with any item that you purchased online or wish to exchange it, you may return it to pearichjewels under the following conditions, which are strictly observed:

RETURN REQUIREMENTS:

  • Return requests must be made within the first 3 days after delivery.

  • Returns must be approved by pearichjewels before shipment.

  • Returned items must be in original condition, and contain both the original parts and packaging

  • Returns should be sent postpaid if the reason for returning is not fro m damaged (defective) merchandise.（Exchanges will be made after the original product is returned and examined, and after the re-shipping fee is paid).

  • The returning shipping fee will only be reimbursed when the return or exchange is a result of error or damaged (defective) merchandise and when only the fee does not exceed 50% of the total amount of the product.
  • We will process your return request within 48 hours.

 

  • A shipping fee will be deducted from your refund and will only be refunded when the return is a result of our error or damaged merchandise.

*FOR DAMAGED, DEFECTIVE, OR MISSING MERCHANDISE

  • CONTACT US: service@pearichjewels.com immediately after you received the parcel.（The claim can only be accepted within 10 days after the delivery.）
  • Make sure you do not throw out the package（outer box), bubble wraps, and the packing slip which will be required for the investigation. 
  • Any quantity problem of product or package(EX. MISSING ITEM), CONTACT US: service@pearichjewels.com with the unboxing video proof；pictures or any other proofing formats will not be accepted.

 

HOW TO RETURN:

To make a return request, please CONTACT US within 10 days of delivery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you with our returns address.

 

 

AFTER RETURN:

Once your return is received,we will either accept or reject your return and emal your with our decision. If we have determined that your return meets the requirements above, you will be refunded

- Fully, if the return was a result of our error.

- Partially (shipping costs deducted), if the return was not a result of our error

 

**REFUND POLICY

  • Refund or reshipment will not be made if the delivery was failed due to the incorrect or insufficient address provided for shipping.
  • We will process your refund request within 48 hours.
  • Refunds will be credited to the bank account via the original payment method within 7-15 days of approval.

 

**CANCELLATION AND CHANGE REQUEST POLICY

  • Cancellation/change musr be requested immediately after you receive a confirmation email for your order. We may not be able to make any changes to your order if your order is already under processing. Any changes can only be made when your order is still unfulfilled and is not under processing.
  • Please note that international shipping is expesive and involves many custom fees for some countries, therefore, we recommend you to check your cart and the shipping information requests otherwiase you will need to pay round trip shipping fees and possible customs fees.